Subscriptions

A subscription is a customer's contract: what they pay for each month or year, from when, and until when. Subscriptions drive recurring invoices and the MRR and ARR figures.

Find a subscription

  1. Open Revenue > Subscriptions.
  2. Search by number, or use Filters: Status, Billing entity, Customer, Reseller, Renewal and Trial ends dates.
  3. Select a row to open it.

Upcoming renewals lists the contracts renewing soon. New subscription is for finance roles; most subscriptions are created from a won deal or an accepted quote.

The statuses

  • Trial: the customer is trying it. Not counted in MRR.
  • Pending installation: sold, not live yet. Not counted in MRR.
  • Active: live and billed. Only Active subscriptions count in MRR and ARR.
  • Suspended: paused; invoicing stops until it is resumed.
  • Cancelled and Expired: ended.

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