My code is not accepted

The six-digit code from your authenticator app changes every 30 seconds, and ASTRO only accepts the current one.

Try this

  1. Wait for the app to show a new code, then type it straight away.
  2. Check that you are reading the ASTRO entry in the app, not another account.
  3. Check that your phone sets its date and time automatically. A phone clock that is a minute or two off makes every code wrong.
  4. Select Back to sign in and start again with your e-mail and password.

Lost or replaced your phone?

Without the app you cannot get a code, and ASTRO has no way around it on the sign-in page. Contact ASTRO support, who will set your authenticator up again; your company's administrator can do it for you. If you are still signed in somewhere, use Sign out everywhere in the account menu to close every other session.

Moving to a new phone? Many authenticator apps can transfer their accounts; do that before you reset the old phone.

Forgot your password?

Select Forgot password? on the sign-in page; ASTRO e-mails you a code to choose a new one.

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