A brand's e-mail: sender and templates

Each brand can send its e-mail under its own name and address, with its own wording. All of it is on the brand's page under Administration > Company > Brands.

Sender

  1. Open the brand. In the Sender card, fill in From name, From address and Reply-to.
  2. Optionally fill in Sending domain (optional); the from address must then be on it. ASTRO lists the DNS records and their status, with a link to authenticate the domain at your e-mail provider.
  3. Select Save sender, then Verify once the provider has confirmed the address.

Until the address is confirmed, the brand's mail goes out from your e-mail connection's own address with the brand's name. Sending never fails because of a brand. Mail goes out as shows exactly what customers will see. On the default brand, a blank from name or reply-to follows Company settings.

Own e-mail connection

Members who may change company settings also see Own email connection on the brand. It is optional: with one, this brand's mail goes through a separate account at your e-mail provider; without one, or while it is not verified, it goes through the company's connection.

E-mail templates

  1. In E-mail templates, choose the Kind of message, for example an invoice or a payment reminder.
  2. Change the Subject and the Message (plain text). Open Merge fields to see what you can insert, such as the invoice number or the brand's name.
  3. Select Preview to see the result, then Save template.

The brand's signature and disclaimer are added once when the mail is sent; put {{brand.signature}} in the text to place the signature yourself. Earlier versions lets you Restore an older text. A brand without its own template uses the company's text.

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