An e-mail did not arrive

ASTRO sends e-mail (quotes, brand material, notifications, briefings) through your company's own e-mail connection.

The customer did not get a quote or material

  1. Ask them to look in their spam or junk folder.
  2. Open the quote and look under E-mails, or the Material sent tab. Each e-mail shows who it went to and when. Failed says why; Not delivered means the address refused mail before.
  3. Check the address on the contact, then send again (Email again on a quote).

You did not get a notification e-mail

  1. Open Notifications > Preferences: is By e-mail ticked for that kind?
  2. Daily digest sends everything once a day at the time you chose, and quiet hours hold e-mail back.
  3. The notification is always in the app, under the bell.

"E-mail is not set up for this company"

Your company has not connected its e-mail provider yet, so ASTRO sends nothing. Ask your company's administrator. Until then, download the PDF and send it from your own e-mail.

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