Assistant turns

Assistant turns shows what ASTRO, the assistant, was asked in your company, which lookups it ran and what it answered. Use it when someone reports a wrong or failed answer. Turns are kept for 90 days.

Find a turn

  1. Open Administration > Assistant turns.
  2. Choose the Person (or Everyone), the dates under From and To, and the Outcome (Any, Answered or Failed). Select Search.
  3. Under Recent turns, each line shows the conversation, the question number, who asked, how many lookups ran, how long it took and any errors. Select Show more for older turns.
  4. Select a turn to see it in full: when, who, the outcome and any error, the time taken, and each lookup with how long it took and how many rows came back.

See the question and the answer

To protect customer data, search words and names are hidden and results are not kept by default. To see them:

  1. Open a turn of the conversation and select Capture details of this conversation.
  2. Confirm. For the next 7 days ASTRO keeps the question, the answer and what each lookup returned for that conversation's next questions. It may include customer details; secrets are always masked.
  3. Ask the person to try again, then open the new turn. What came back shows each lookup's result.
  4. When you are done, select Stop capturing details.

Related

  • ASTRO, the assistant
  • Roles (who may use the assistant)