A number looks wrong

Every figure in ASTRO (dashboard, reports, forecast, the assistant) is calculated the same way from your records. When one looks wrong, it is nearly always counting something different from what you expected.

Check what it counts

  1. Rest the pointer on the dashboard tile to read how it is worked out, or select it to see the records behind it.
  2. In the assistant, select the number or Where did these numbers come from?.
  3. Mine or Team? The same tile shows your deals or everyone's.
  4. A brand chosen? A brand narrows opportunity figures, not revenue.
  5. Another currency? Money tiles add up your company's main currency; deals in another currency are named under the tile as not counted.
  6. Dates and time zone. "This month" and "overdue" follow your time zone (see My profile), and quarters follow your company's fiscal year.
  7. Just changed something? Select refresh: the dashboard can be up to half a minute behind.

If the records behind the figure are right and the figure still is not, tell your company's administrator which screen and which figure, with a screenshot.

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